Effective Date: July 25, 2026

Privacy Policy

By using our website, you agree to the terms of this policy.

What this means: This sentence forms a legal agreement between you (the user) and My Link Tech Services for Appliance Repair and Installations. It means that simply by accessing, browsing, or using any services on our website, you are acknowledging that you have read, understood, and consented to the data collection and use practices described in this document. If you do not agree with these terms, you should stop using the website immediately.

At My Link Tech, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services.

This Policy Describes:

The personal information we collect

How we collect such information

How such information is used

How such information is shared

How can you contact us

The Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This typically includes:

• Contact Information: Your name, phone number, email address, and physical service/billing address.
• Appliance Details: Brand, model number, serial number, and a description of the appliance malfunction or service history.
• Payment Details: Credit card or other financial account information used to process payments for repair services.
• Technical Data: IP address, browser type, and usage data regarding how you interact with our website.

 

How We Collect Information

We gather information through different methods when you interact with our business:

• Directly From You: When you fill out a service request form, book an appointment, call our customer service line, subscribe to a newsletter, or pay a bill.
• Automated Technologies: As you navigate our website, we use cookies, log files, and web beacons to automatically collect data about your device and browsing actions.
• From Third Parties: We may receive information about you from marketing partners or diagnostic databases related to your appliances.

 

How Such Information Is Used

We use the information we collect to run our daily business operations and provide high-quality repair and installation services:

• Service Delivery: To schedule appointments, dispatch technicians to your location, and accurately diagnose and repair or install your appliances.
• Customer Support: To answer your questions, send appointment reminders, provide updates on parts orders, and follow up on completed repairs.
• Payment Processing: To securely handle invoices, transactions, and fraud prevention.
• Business Improvement: To Analyze website performance, improve our service offerings, and optimize our online booking system.

 

How Such Information Is Shared

We respect your privacy and do not sell your personal information. We only share your data in limited, essential circumstances:

• Service Providers: With trusted third-party companies who help us run our business, such as payment processors, dispatch software providers, and IT support teams. These partners are legally bound to protect your data.
• Legal Obligations: If required by law, subpoena, or government regulation, we may share information to protect our legal rights or comply with a judicial proceeding.

 

How We Disclose the Information Collected

This section details the formal communication or distribution of your data to external entities for specific, legitimate business functions.

We disclose the information collected in the following ways:

• Disclosures to Repair Technicians: We share your name, address, phone number, and appliance details with our field technicians so they can arrive at your property and complete the repair or installation work.
• Disclosures to Parts Manufacturers and Warranty Providers: If your repair is covered under a warranty or requires specific parts ordering, we may disclose appliance serial numbers and purchase details to manufacturers or insurance companies to validate coverage.
• Disclosures During Corporate Transfers: If My Link Tech undergoes a merger, acquisition, or sale of assets, customer information may be disclosed and transferred as part of that business transition.
• Disclosures for Safety and Protection: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, or threats to the safety of any person.

 

SMS Text Messaging

By opting into our SMS text messaging program, you agree that we and our trusted third-party service providers may collect personal information, including your name and mobile number. This data is used exclusively to deliver updates, reminders, and promotional alerts, as well as to ensure compliance with 10-Digit Long Code (10DLC) regulatory standards. We only share your information with service providers who assist us in delivering these text messages; our providers are strictly prohibited from selling or sharing your data for their own marketing purposes. You can opt out of receiving messages at any time by replying STOP.

 

How You Can Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us using the details below:

• Company Name: My Link Tech Services LLC
• Email Address: support@mylinktech.com
• Phone Number: Tel: (614) 256 9900
• Mailing Address: 5862 Columbus Square, Columbus, Ohio 43231, United States